Course overview
Why choose ITIL®4 Drive Stakeholder Value (DSV)?
ITIL® 4 is the latest iteration of the widely adopted IT service management framework. By becoming certified in ITIL® Drive Stakeholder Value (DSV), you stay current with the latest best practices and industry standards, ensuring that you can effectively navigate the evolving landscape of IT service management.
ITIL® DSV focuses on the optimisation of the customer and user experience, benefiting individuals responsible for managing customer journeys, experiences, and expectations.
ITIL® 4 DSV module is one of the four required modules to attain the Managing Professional (MP) designation. Earning the ITIL® 4 DSV certification equips you with the necessary skills to improve service delivery, enhance customer satisfaction, drive business value, expand career prospects, and stay up-to-date with industry best practices.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
What you'll learn
- Topics
Once you have obtained your ITIL® DSV certificate, you will be able to demonstrate a customer-centric approach to service design and transform service-level agreements into experience-level agreements.
IntroductionFoundation recapCustomer journeyDesigning the customer journeyExploreEngage – Part one and Part twoOffer – Part one and Part twoAgreeOnboardOnboarding practicesCo-create – Part one and Part twoRealiseRealise - Practices
The ITIL® v4 Drive Stakeholder Value (DSV) course is assessed through a 90-minute exam which includes 40 questions that will test your knowledge of the course modules.
CertificationOn successful completion of the course, you will receive your ITIL® DSV certificate for ITIL®4. This is a digital certificate.
Course Guide
The key facts about your online training.
Certification
ITIL®4 Drive Stakeholder Value (DSV)
Study time
20 guided learning hours
Assessment
1 x 90 minute exam, 40 questions
Resources
Internet access and email
Prerequisites
ITIL® v4 Foundation
Ideal for
The ITIL® 4 DSV course is ideal for IT professionals that have already completed the ITIL® v4 Foundation course and are looking to understand IT’s role in business strategy further and become a professional in ITIL® 4.
Vendor
ITIL®
Student support
Study guidance and support throughout your entire learning journey with us from real people.
Career Services
Tailored and focused career support from our team of career experts, who will help you navigate the job market with confidence and land that dream job.
What's Included
Professional development that works around you.
- What's includedOn-demand platform accesseBooks, Video Lessons, and Practice ExamsExpert support and mentoringCV and LinkedIn supportLearning People Alumni membershipAward winning StudentCare™ team
Get certified the Learning People way
Career-ready education. Get the skills you need for the career you want.
What our students say
Eben Scheepers | Junior Project Manager
I quickly became excited for the learning process and knew that I had made the right decision to enrol
StudentCare™ was a great motivator too, and regular catchups from a consultant was a great way to keep my learning on track.
Ghobrial Roufail | Operations Support Officer
The Learning People are an amazing institution to get project management preparation training and support.
Highly Recommended if you are looking for a way to enhance your career, or even start a new one!
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Average salary after completing
You can earn an average of $160,000.00 a year
You can earn an average of $160,000.00 a year