ITIL® 4 Drive Stakeholder

Improve your understanding of IT's significance in business strategy and learn how to effectively manage key stakeholders, shape customer demand and build trusted relationships by completing the ITIL® 4 DSV course.

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ITIL® 4 Drive Stakeholder

Course overview

Why choose ITIL®4 Drive Stakeholder Value (DSV)?

ITIL® 4 is the latest iteration of the widely adopted IT service management framework. By becoming certified in ITIL® Drive Stakeholder Value (DSV), you stay current with the latest best practices and industry standards, ensuring that you can effectively navigate the evolving landscape of IT service management.

ITIL® DSV focuses on the optimisation of the customer and user experience, benefiting individuals responsible for managing customer journeys, experiences, and expectations.

ITIL® 4 DSV module is one of the four required modules to attain the Managing Professional (MP) designation. Earning the ITIL® 4 DSV certification equips you with the necessary skills to improve service delivery, enhance customer satisfaction, drive business value, expand career prospects, and stay up-to-date with industry best practices.

What you'll learn

Topics
Once you have obtained your ITIL® DSV certificate, you will be able to demonstrate a customer-centric approach to service design and transform service-level agreements into experience-level agreements.
Introduction
Foundation recap
Customer journey
Designing the customer journey
Explore
Engage – Part one and Part two
Offer – Part one and Part two
Agree
Onboard
Onboarding practices
Co-create – Part one and Part two
Realise
Realise - Practices

How you'll be assessed

The ITIL® v4 Drive Stakeholder Value (DSV) course is assessed through a 90-minute exam which includes 40 questions that will test your knowledge of the course modules.

Certification

On successful completion of the course, you will receive your ITIL® DSV certificate for ITIL®4. This is a digital certificate.

Get in touch

Course Guide

The key facts about your online training.

Certification

ITIL®4 Drive Stakeholder Value (DSV)

Study time

20 guided learning hours

Assessment

1 x 90 minute exam, 40 questions

Resources

Internet access and email

Prerequisites

ITIL® v4 Foundation

Ideal for

The ITIL® 4 DSV course is ideal for IT professionals that have already completed the ITIL® v4 Foundation course and are looking to understand IT’s role in business strategy further and become a professional in ITIL® 4.

Vendor

ITIL®

Student support

Study guidance and support throughout your entire learning journey with us from real people.

Student support

Career Services

Tailored and focused career support from our team of career experts, who will help you navigate the job market with confidence and land that dream job.

Career Services

What's Included

Professional development that works around you.

What's included
On-demand platform access
eBooks, Video Lessons, and Practice Exams
Expert support and mentoring
CV and LinkedIn support
Learning People Alumni membership
Award winning StudentCare™ team

Get certified the Learning People way

Career-ready education. Get the skills you need for the career you want.

We provide flexible courses tailored to your busy lifestyle. We believe everyone should have access to career-ready education that can help them realise their potential.

We stay ahead of the game by adapting our learning materials and courses as new industry insights, technology developments, and emerging best practices come to light.

We work with industry experts, and partner with the biggest accreditors to ensure that you have the best course support. And our dedicated StudentCare team will ensure you are supported throughout your journey.

You'll come away with a widely respected, globally recognised qualification which will help you advance your career.

What our students say

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Eben Scheepers | Junior Project Manager
I quickly became excited for the learning process and knew that I had made the right decision to enrol
StudentCare™ was a great motivator too, and regular catchups from a consultant was a great way to keep my learning on track.
Ghobrial Roufail | Operations Support Officer
The Learning People are an amazing institution to get project management preparation training and support.
Highly Recommended if you are looking for a way to enhance your career, or even start a new one!