Frequently asked questions

We know that everyone is different, and this is why you won’t see any individual course prices online. All of our learning packages are uniquely tailored to every individual.

Through your conversation with our career consultants, we can discover your individual needs and tailor your learning package. This way we give you the most suitable course to achieve your career goals. 

Finance is a great way to spread the cost of your course. To make sure it is easy for you, we have a wide range of financing options available to best suit your needs.
 
We can signpost you to third-party finance companies, but please remember you will be entering into agreements directly with them and must deal with them in the unlikely event of any payment issues.

Our IT and Coding training packages include British Computer Society (BCS) Membership for 24 months, which gives you access to a host of professional development tools, the BCS career mentoring network and a host of additional resources.

You will need to complete an application form, and your membership will be activated within 60 days of completion. BCS will notify you by email to confirm that the application has been processed.

Please note this offer is valid for people joining BCS for the first time and cannot be used by existing BCS members or for membership renewals.

For our PMI courses (PMP and CAPM) we offer a 12 month PMI membership allowing access to the world's largest project management community, a PM job board, free PDU opportunities and a download of free copy of the PMI PMBOK.

Our students must be 18 years and older. 

Learning People are registered as The Learning People Ltd. Below you will find our registered company numbers. 

The Learning People Ltd

ICO registration number: ZA027202

The Learning People Ltd (IRE)

ICO registration number: ZA213999

FCA number: 689955

CRN: 567040

At Learning People, we pride ourselves on the high-quality services we offer and the support we provide to help our students succeed.

However if we have fallen short at any point, please get in touch with our StudentCare^TM team who will be able to assist you or escalate your complaint with the appropriate teams. 

The first step in your career journey with us will be to have a consultation call. An expert career consultant will spend time getting to know you and your career aspirations, and will then be able to work out the best course collection and pathway for you to get to where you want to go. 

Once you have been enrolled, your Career Consultant will book your orientation phone call. During this call, a member of our StudentCare™ team will walk through the learning platform with you and guide you on how best to begin your studies. They’ll give you advice on exam readiness and the booking process. They will also discuss setting up regular check-in calls with you, if you wish, and can give pointers on study planning.

If you are unable to keep the original orientation appointment, please contact [email protected], where a member of our StudentCare^TM team will be more than happy to re-book the orientation call for a time that suits you.

We use multiple training platforms as we always seek to provide the best training for each specific subject. You will be sent an email within 24 hours of your enrollment detailing the specific login details you’ll need to access your training. Please check your junk or spam email for those emails.

Our StudentCare™ team manages all students' onboarding and support during your studies. This means they are the main point of contact for all student enquiries.

StudentCare™ help you navigate around your training to find the most appropriate learning resources, keep you on track, and help you prepare for your exams.

In the first instance please let us know. Our StudentCare^TM team can offer help and support to get you back on track. Lots of students have been where you are and gone on to achieve their goals and we’re here to help you do the same.

Whilst our licences are for fixed periods of time, we understand that there are going to be instances when a little more time might be required. Contact us and we’ll let you know your options.

You can reach the StudentCare^TM team at [email protected] or 01273 907900.

Should you encounter any technical issues with our training content during your studies, please get in touch with [email protected] where a member of our StudentCare^TM team will be more than happy to assist. Before contacting us, please make sure to restart your pc/laptop/MacBook and check that your browsers are up to date. 

In order to help you, we may need to send you a Microsoft Teams invite so you can share your screen with us.

Led by industry-accredited tutors, we offer a number of live classes each week, for certain courses.  Our students can access a live calendar once they enrol. If you’re having trouble accessing live classes please contact our StudentCare^TM team. 

Our StudentCare™ team is here to help you achieve your original goal of a new career. Should you be unsure about your decision, in the first instance, we can book a call to discuss options for maximising your opportunity to achieve your original goals at a time convenient to you.

We offer a 14 day cooling off period when you first enrol, during which time you have the right to cancel. 

Yes. Whilst our licences are for fixed periods of time, we understand that there are instances when a little more time might be required. Contact us at [email protected] and we can talk you through your options.

Our Career Services team will help equip you with the knowledge needed to tackle the complex job market and boost your employability throughout your studies.

Along with tailored support to guide your job search, you will receive exclusive Career Services eBooks set across 3 phases. These will give insight into the jobs market and offer guidance for how to land your dream role. Each phase will have a series of action points to complete in order to help you progress.

We offer you the chance to have your career questions answered by the Career Services team in our monthly interactive workshops.

Find out more by visiting the Career Services page. 

You will have an introductory call with Career Services early on in your journey with us, and they will then work more intensively with you once you pass your first exam or complete your first project.

Career Services provide career coaching, interview training, CV review, research and job application guidance, regular workshops, and act as the connection between education and employment. 

Our priority is finding a role that works for you. 97% of students, who complete the three stages of our market-leading Careers Services process, have successfully secured a role in their desired field. 

We don’t offer job guarantees as these promises tend to lead to candidates being placed in roles that do not align with their requirements and career goals. But if you engage with the process at Learning People, we are sure you will find the career, and job you are looking for. 

Leap Careers is a service by Learning People that provides students direct access to job opportunities. Using events and webinars our students build relationships with employers beyond just education and certifications.

Leap Careers connects you with employers by highlighting job opportunities that align with your profile, offering application support, and providing employer insights through blogs, webinars, podcasts, and workshops.

You can expect a wide range of opportunities, including those outside your field of study, as the Leap Careers team focuses on matching you with roles that align with your skills and potential.

After graduation, Leap Careers offers ongoing support by continuing to connect you with relevant job opportunities and employers, with your permission, even after your Study Programme has ended.

Leap Careers collaborates with a wide network of employers who value motivated, determined, and diverse students with transferable skills, helping address industry skills gaps.

Yes, Learning People Group manages your job applications, offering direct support in ensuring your applications are well-prepared and aligned with employer expectations.

No, Leap Careers provides access to job opportunities even while you are studying, and you can continue to receive support after graduation. Our Career Services start once you have completed your first exam but you don’t have to have passed an exam before applying for a role  

No, Leap Careers is part of Learning People’s commitment to student success and is offered as an extension of the existing Career Services, without additional cost.

Yes, it's important to complete your Leap profile before applying. A fully completed profile helps us match you with the most suitable job opportunities and makes a strong impression on employers. It ensures we have all the necessary information about your skills, experience, and career goals to effectively support your job search.