ITIL® v4 Foundation

Standardize IT services and enhance efficiency with the ITIL® 4 Foundation course. Gain essential skills to optimize processes and advance your IT career today.

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ITIL® v4 Foundation

Course Overview

Why choose the ITIL® v4 Foundation course?

If you have an interest in building your understanding of IT applications in business strategy, then the ITIL® v4 Foundation is the course for you. During this entry-level course, you will become familiar with ITIL® framework and learn how ITIL® can be used to improve IT service management.

The ITIL® v4 Foundation is a globally recognised certification programme and will help you further establish your career in IT.

What you'll learn

Topics
Introduction and overview
Service value system
Introduction to practices
Continual improvement
Change control
Incident management
Service request management
Service desk
Service level management
Exam simulator
Purpose of 11 practices and some definitions
Introduction to seven key practices in detail
Four dimensions of service management
Key concepts of service management

How you'll be assessed

Your assessment will take 60 minutes to complete and feature 40 multiple-choice questions.

Certification

On successfully passing the ITIL® v4 Foundation exam, you’ll be awarded your certification. This is a digital certificate.

Get in touch

Course Guide

The key facts about your online training.

Certification

ITIL® v4 Foundation

Study time

12 guided learning hours (Full-time 1 week, Part-time: 2-3 weeks)

Assessment

1 x 60 minute exam, 40 questions. This also includes a practice exam with questions.

Resources

Internet access and email

Prerequisites

None

Ideal for

IT Project Coordinator, IT Project Support, Help Desk Engineer, Project Management Assistant, Service Desk Manager, Project Scheduler, IT Project Manager or IT Operations Manager

Vendor

ITIL®

Student support

Our StudentCare team will give you the support and guidance you need every step of your learning journey.

Student support

Career Services

Tailored and focused career support from our team of career experts, who will help you navigate the job market with confidence and land that dream job.

Career Services

What's included

When you enrol with Learning People, you get so much more than just a course.

What's included
On-demand platform access
eBooks, Video Lessons, and Practice Exams
Expert support and mentoring
CV and LinkedIn support
Monthly careers workshops
Learning People Alumni membership
TOTUM student card

Learn the Learning People way

Be in control of your learning journey. Enjoy flexible and self-paced training that fits around your schedule. Learn when and where it suits you.

Our training is regularly updated to align with the latest technologies and trends, so you can be confident that you're equipped with the most up-to-date knowledge and skills.

Learn from the best in the field. Interact with our industry experts, ask your questions, and seek advice. We have the knowledge you need to succeed.

Learning People’s certifications hold real value in your chosen industry. We’ll create your unique pathway, so you’re equipped with the certifications you need for the job you want.

Why become ITIL® v4 certified?

The ITIL® v4 Foundation provides you with a comprehensive understanding of IT service management best practices, and teaches you the skills and knowledge for managing IT services. The ITIL practises that you learn in this course help you improve service delivery processes, improve customer satisfaction, and optimise resource utilisation.

What our students say

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Marco Newell | Project Professional
The best investment is investing in yourself
It’s had a massive impact on my life, I’ve learned new skills, and broadened my knowledge, which has had a very positive impact.
Andrea Kovacs | Operations Project Lead
Learning People is a very professional organisation
It was quite clear to me that the student support over the whole journey was quite outstanding with Learning People.