ITIL® 4 Drive Stakeholder

Improve your understanding of IT's significance in business strategy and learn how to effectively manage key stakeholders, shape customer demand and build trusted relationships by completing the ITIL® 4 DSV course.

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ITIL® 4 Drive Stakeholder

Course overview

Why choose ITIL®4 Drive Stakeholder Value (DSV)?

ITIL® 4 is the latest iteration of the widely adopted IT service management framework. By becoming certified in ITIL® Drive Stakeholder Value (DSV), you stay current with the latest best practices and industry standards, ensuring that you can effectively navigate the evolving landscape of IT service management.

ITIL® DSV focuses on the optimisation of the customer and user experience, benefiting individuals responsible for managing customer journeys, experiences, and expectations.

ITIL® 4 DSV module is one of the four required modules to attain the Managing Professional (MP) designation. Earning the ITIL® 4 DSV certification equips you with the necessary skills to improve service delivery, enhance customer satisfaction, drive business value, expand career prospects, and stay up-to-date with industry best practices.

The ITIL® v4 Drive Stakeholder (DSV) course is provided by ILX Group, an ATO of PeopleCert. ITIL® is a registered trade mark of PeopleCert group. Used under licence from PeopleCert. All rights reserved.

What you'll learn

Topics
Once you have obtained your ITIL® DSV certificate, you will be able to demonstrate a customer-centric approach to service design and transform service-level agreements into experience-level agreements.
Introduction
Foundation recap
Customer journey
Designing the customer journey
Explore
Engage – Part one and Part two
Offer – Part one and Part two
Agree
Onboard
Onboarding practices
Co-create – Part one and Part two
Realise
Realise - Practices

How you'll be assessed

Your assessment will take 90 minutes to complete and features 40 multiple-choice questions.

Certification

On successful completion of the course, you will receive your ITIL® DSV certificate for ITIL®4. This is a digital certificate.

Enquire now to find out more

Course Guide

The key facts about your online training.

Certification

ITIL®4 Drive Stakeholder Value (DSV)

Study time

20 guided learning hours (Full time 2-3 weeks, part time 1-2 months)

Assessment

1 x 90 minute exam

Resources

Internet access and email

Prerequisites

ITIL® v4 Foundation

Ideal for

The ITIL® 4 DSV course is ideal for IT professionals that have already completed the ITIL® v4 Foundation course and are looking to understand IT’s role in business strategy further and become a professional in ITIL® 4.

Vendor

ITIL®

Student Support

Study guidance and support throughout your entire learning journey with us from real people.

Student Support

Career Services

Tailored and focused career support from our team of career experts, who will help you navigate the job market with confidence and land that dream job.

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What's Included

Professional development that works around you.

What's included
On-demand platform access
CV and LinkedIn support
eBooks Video Lessons, and Practice Exams
Monthly careers workshops
Expert support and mentoring
Learning People Alumni membership
Virtual seminars
TOTUM student card

Get certified the Learning People way

Career-ready education. Get the skills you need for the career you want.

Be in control of your learning journey. Enjoy flexible and self-paced training that fits around your schedule. Learn when and where it suits you.

Our training is regularly updated to align with the latest technologies and trends, so you can be confident that you're equipped with the most up-to-date knowledge and skills.

Learn from the best in the field. Interact with our industry experts, ask your questions, and seek advice. We have the knowledge you need to succeed.

Globally recognised certifications that hold real value in your chosen industry. We’ll create a unique pathway, so you’re equipped with the certifications you need for the job you want.

Why become ITIL® 4 Drive Stakeholder Value (DSV) certified?

The ITIL 4 Drive Stakeholder Value certification equips you with the expertise to streamline processes, boost service quality, and exceed customer expectations. By adopting a customer-centric approach, you can optimise customer experience and drive business value through aligned IT services. With demonstrated mastery, the ITIL 4 DSV certification can advance your career so you can achieve new heights in your professional growth.

What our students say

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Marco Newell | Project Professional
The best investment is investing in yourself
It’s had a massive impact on my life, I’ve learned new skills, and broadened my knowledge, which has had a very positive impact.
Andrea Kovacs | Operations Project Lead
Learning People is a very professional organisation
It was quite clear to me that the student support over the whole journey was quite outstanding with Learning People.