ITIL® 4 Create Deliver and Support (CDS)

Advance your IT career with the ITIL® 4 Create, Deliver and Support (CDS) course. Learn how IT drives business strategy and master essential service management skills.

Home
Courses
ITIL® 4 Create Deliver and Support (CDS)

Course Overview

Why choose the ITIL® 4 Create Deliver and Support (CDS) course?

ITIL® 4 Create Deliver and Support (CDS) certification provides you with a comprehensive understanding of IT service management, principles, practices and processes. This knowledge gives you the skills to improve existing processes, align digital services with business strategy and improve how services are developed.

Achieving the ITIL® 4 CDS certification will improve your ability to manage teams, create a success-driven culture, and embed Lean, Agile and DevOps ways of working.

The ITIL® v4 Create Deliver and Support (CDS) course is provided by ILX Group, an ATO of PeopleCert. ITIL® is a registered trade mark of PeopleCert group. Used under licence from PeopleCert. All rights reserved.

What you'll learn

Topics
Introduction
Foundation recap
Organisational challenges and managing resources
Shift left approach
Information & technology across the SVS
Design service and value streams
Practices new service value stream
Practices restoration of live service value stream - Part 1
Practices restoration of live service value stream - Part 2
Coordinate and prioritise work
Commercial and sourcing considerations

How you'll be assessed

Your assessment will take 90 minutes to complete and features 40 multiple-choice questions.

Certification

On successfully passing the exam, you’ll be awarded your ITIL® 4 Create Deliver and Support (CDS) certification. This is a digital certificate.

Get in touch

Course Guide

The key facts about your online training.

Certification

ITIL® 4 Create Deliver and Support (CDS)

Study time

30 guided learning hours (Full time 1 - 2 weeks, part time 1 - 2 months)

Assessment

1 x 90 minute exam

Resources

Internet access and email

Prerequisites

ITIL® v4 Foundation

Ideal for

Anyone looking to understand and improve their understanding of IT’s role in business strategy

Vendor

ITIL®

Student support

Our StudentCare team will give you the support and guidance you need every step of your learning journey.

Student support

Career Services

Tailored and focused career support from our team of career experts, who will help you navigate the job market with confidence and land that dream job.

Career Services

What's included

When you enrol with Learning People, you get so much more than just a course.

What's included
On-demand platform access
eBooks, Video Lessons, and Practice Exams
Expert support and mentoring
Virtual seminars
CV and LinkedIn support
Monthly careers workshops
Learning People Alumni membership
TOTUM student card

Learn the Learning People way

Be in control of your learning journey. Enjoy flexible and self-paced training that fits around your schedule. Learn when and where it suits you.

Our training is regularly updated to align with the latest technologies and trends, so you can be confident that you're equipped with the most up-to-date knowledge and skills.

Learn from the best in the field. Interact with our industry experts, ask your questions, and seek advice. We have the knowledge you need to succeed.

Learning People’s certifications hold real value in your chosen industry. We’ll create your unique pathway, so you’re equipped with the certifications you need for the job you want.

Why become ITIL® 4 Create Deliver and Support (CDS) certified?

ITIL® certifications are highly regarded in the IT industry and are often considered a prerequisite for senior IT management roles. Obtaining a CDS certification demonstrates your commitment to professional development and showcases your expertise in IT service management.

Through the CDS module of ITIL® 4, you will be able to contribute to the improvement of IT service management processes. By improving operational efficiency, reducing downtime, and improving service quality, you will increase customer satisfaction.

What our students say

See more student stories

1 of 1

Marco Newell | Project Professional
The best investment is investing in yourself
It’s had a massive impact on my life, I’ve learned new skills, and broadened my knowledge, which has had a very positive impact.
Andrea Kovacs | Operations Project Lead
Learning People is a very professional organisation
It was quite clear to me that the student support over the whole journey was quite outstanding with Learning People.